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Customer Experience Coordinator

Customer Experience Coordinator at Commonwealth Joe

An Experience Coordinator is responsible for delivering high-quality service to existing office and wholesale accounts, ensuring that the CWJ coffee program is successful and beneficial to our clients. Experience Coordinators are people-driven, collaborative, and communicative individuals capable of making data-driven decisions in the best interest of each customer and Commonwealth Joe. This person will report to the Experience Manager and assist with onboarding and growth within B2B accounts.

About You

  • You have 1-3 years of professional experience in a client facing role. 
  • You possess strong oral and written communication skills and pay high attention to detail.
  • You are creative and seek out variance in a fast-paced work environment.
  • You posses strong interpersonal skills and are highly communicative and collaborative and teamwork comes naturally to you.
  • You enjoy fostering community and sharing your love of coffee with others.
  • You hold a valid driver's license (with the ability to drive manual preferred).

Essential Functions

  • Directly influence the growth and maintenance of existing Office & Wholesale accounts through regular account visits, events and creative problem solving.
  • Assist with Nitro Cold Brew installations and tastings accounts, ensuring customer onboarding goes smoothly.
  • Communicate directly with customers to ensure orders are accurately placed and fulfilled.
  • Maintain and reports on accurate and detailed records of all sales, events, interactions, account status, and opportunities for each account at a frequency set by the Experience Manager.
  • Provide individual contact with each customer regarding service, events, maintenance, new products, billing and other key areas as a function of service level.
  • Assist the with special projects, analysis, and requests as needed.
Please upload a resume AND cover letter along with your application. 

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